AppleCare Help Desk Support provides two designated contacts one year of unlimited support incidents for software installation, launch, and use; hardware and software diagnosis and trouble shooting; and issue isolation for Apple-based solutions.
AppleCare Help Desk Support provides two designated contacts one year of unlimited support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. Products covered include Apple hardware1 such as iPad, iPhone, iPod, and Mac computers; iOS and OS X operating systems; and most Apple tools and applications including Apple Configurator, iPhone Configuration Utility, Apple Remote Desktop, Aperture, Compressor, Final Cut Pro, iLife, iWork, Logic Pro, MainStage, and Motion. The support plan also provides support for the graphical user interface tools in OS X Server.
Every AppleCare Help Desk Support plan includes AppleCare technician Training, the only Apple-developed, Apple-approved online service certification training available